Billing

Yes, Motion will need the information on your insurance card to correctly file a claim with your insurance company. You will be asked to present your insurance card at your first visit and the beginning of a new calendar year.

We are contracted with many major insurance companies. Prior to scheduling, please contact your insurance company directly to inquire whether “Motion UT” or your particular therapist is in-network for your health plan. If it still looks like you are out of network, call us and we can help verify your coverage.

Utah is a direct access state, meaning you have the right to access physical therapy without a referral. With that said, each specific insurance coverage regarding direct access is policy dependent. All Medicare plans do require a physician’s order to begin therapy. Please contact your insurance company directly prior to scheduling an appointment to inquire about referral requirements for physical therapy services.

The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. Typically, Motion will initiate the prior authorization request from your insurance company for you. However, it is the patient’s responsibility to make sure that prior authorization is obtained before receiving certain health care procedures and/or services.

No problem! We offer cash pay for anyone without insurance. The costs are $160 for an initial evaluation and $125 for all follow-ups. This is also a great and more cost effective option for patients with high-deductible insurance plans. Payments are due before the start of every visit and we accept most major credit/debit cards, check and cash payments.

Please notify the clinic immediately of any insurance changes and present your new insurance card at your next visit. It is the patient’s responsibility to ensure insurance information on file is current. This will ensure claims are properly submitted and processed in a timely manner and to maximize your coverage.

Motion will submit a claim on your behalf to your insurance carrier. After your insurance provider processes your claim, a statement outlining any out-of-pocket costs you may have will be mailed. Your statement will include any deductibles and/or coinsurance amounts you may owe. You will receive a statement approximately 60-90 days after you receive services. For specific questions about your bill, please call our third party billing company, at 1-866-451-7596.

Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract. For specific questions about your billing statement, please call 1-866-451-7596.

You are responsible for your bill at the time you receive services from Motion. Co-payments are due at the time of service. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 60-90 days after you receive services for any patient responsibility amounts you may owe. If you are having trouble paying your bill, or need a payment plan, please reach out to our business office at .

Payments can be made by calling our office to pay over the phone or you can pay in person – our front desk staff will be happy to help you. You can also mail payment with the information provided in your statement.

The first initial evaluation is typically 40 minutes or less (including any time to fill out intake paperwork) from the start of your scheduled appointment time. Any visits beyond that may vary depending on the needs of the patient. We only bill for services rendered during the visit and thus, not every visit is the same.